PRIVACY POLICY

Last updated: 2 September 2026

First Responders Let’s Ride (“FRLR”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry, submit a form, interact with our advertising, or book one of our services.

1. Information We Collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Suburb, event location or service area

• Event or party date

• Information relating to your booking or enquiry

• Information you voluntarily provide through our website, booking system, Facebook, Instagram, Meta lead forms, email, telephone or other communication channels

We only seek information reasonably required to respond to enquiries, provide our services, manage bookings and operate our business.

2. How We Collect Information

We may collect personal information when you:

• Submit an enquiry or booking through our website

• Complete a Facebook or Instagram lead form

• Contact us through social media, email, telephone or messaging services

• Make a booking or payment

• Participate in a promotion, competition or giveaway

• Otherwise voluntarily provide information to us

Our website and advertising platforms may also collect technical information such as device information, website activity, cookies and advertising interactions.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide information about our services and packages

• Check availability and prepare bookings

• Contact you regarding an enquiry or booking

• Process and manage bookings and payments

• Provide customer service

• Improve our website, advertising and services

• Send relevant promotions or updates where permitted by law

• Meet legal, safety and administrative requirements

Submitting an enquiry does not create an obligation to make a booking.

4. Third-Party Services

We may use trusted third-party providers to operate our business, including website hosting, booking and payment systems, email services, analytics, advertising and social media platforms such as Meta, Facebook and Instagram.

These providers may process personal information on our behalf in accordance with their own privacy policies and applicable laws.

Some service providers may store or process information outside Australia. The location may vary depending on the provider and service used.

5. Facebook and Instagram Lead Forms

When you submit information through a Facebook or Instagram advertisement or lead form, your information may initially be collected and processed by Meta before being provided to First Responders Let’s Ride.

We use this information to respond to your enquiry, provide information about our services and, where appropriate, assist you with a potential booking.

6. Marketing Communications

We may contact you regarding an enquiry you have submitted or services you have expressed an interest in.

Where required, we will obtain appropriate consent before sending marketing communications. You may ask us to stop sending promotional communications at any time by contacting us or using an unsubscribe option where available.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through systems and service providers used to operate our business.

We retain personal information only for as long as reasonably necessary for our business, legal and administrative purposes.

8. Accessing or Correcting Your Information

You may contact us if you would like to access personal information we hold about you or request that inaccurate or outdated information be corrected.

You may also contact us if you would like us to delete personal information where reasonably possible and subject to any legal or business record-keeping requirements.

9. Privacy Concerns or Complaints

If you have a question or concern about how we handle your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable timeframe.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements. The latest version will be published on our website.

11. Contact Us

First Responders Let’s Ride
Website: firstrespondersrides.com.au
Email: firstrespondersletsride@gmail.com
Phone: 0410 099 583
Brisbane, Queensland, Australia

Terms and Conditions

Welcome to First Responders!

These terms and conditions outline the rules and regulations for the use of First Responders Lets Ride's Website, located at https://firstrespondersrides.com.au.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use First Responders if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing First Responders, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, First Responders Lets Ride and/or its licensors own the intellectual property rights for all material on First Responders. All intellectual property rights are reserved. You may access this from First Responders for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from First Responders

• Sell, rent, or sub-license material from First Responders

• Reproduce, duplicate or copy material from First Responders

• Redistribute content from First Responders

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. First Responders Lets Ride does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of First Responders Lets Ride, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, First Responders Lets Ride shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

First Responders Lets Ride reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant First Responders Lets Ride a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of First Responders Lets Ride; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to First Responders Lets Ride. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of First Responders Lets Ride's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.